About Belle Vintage Home
Our Story
At Belle Vintage we believe that your home should reflect your personality. Our journey began with a passion for unique home decor that adds warmth and character to every space, with vintage collectibles, antique and vintage furniture, and original wall art.
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Return and Refund Policy
Our Returns Policy
We understand that sometimes you may change your mind. That’s why you have 28 days to return any unwanted items to us. Please do get in touch with us at lucy@bellevintage.co.uk in the first instance, and we'll do our best to help.
Any returned items must be in perfect condition and in the original packaging. We don't offer free returns at this time.
If you return your items within the 28 day period, we’ll process a full refund back to your original payment method.
Late Returns
If your items are returned to us outside of the 28 day period, then we’ll issue you with an eVoucher or credit note instead of a refund to your original payment method. The 28 days will start from the day after the items were delivered to your home address.
Privacy Policy
Last updated: 5 October 2025
At bellevintage.co.uk, we take your privacy seriously. As part of our commitment to protecting your personal data, we handle your information with the utmost care and in accordance with UK data protection laws – including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The personal data we collect
When you use our webstore, we may collect the following personal data:
- Name and contact details (such as address, telephone number, and email)
- Billing and payment information
- Gender and date of birth
- IP address and device information
- Order history and shopping preferences
We only collect the data we need to provide our services and ensure a seamless shopping experience.
Why we collect your data
We use your personal data to:
- Process your order and deliver your purchase
- Personalise your shopping experience
- Provide customer service and respond to queries
- Send updates on similar products and price changes (with the option to unsubscribe at any time)
Legal basis for processing
We process your data based on the following lawful bases:
- To fulfil a contract (e.g., processing your order)
- With your consent (e.g., newsletters)
- To comply with legal obligations
- For our legitimate interests (e.g., improving our website and services)
Sharing data
We never share your data with third parties.
Cookies
Our website uses cookies and similar technologies to personalise content and analyse site traffic. You’ll see a cookie notice the first time you visit, and you can manage your preferences through your browser settings at any time.
Google Analytics
We use Google Analytics to understand how our website is used. All IP addresses are anonymised, and we have agreements in place to ensure your data is handled securely and not shared with other Google services.
Security
We apply robust security measures to protect your data from unauthorised access or misuse.
Data retention
We retain your data only for as long as needed to fulfil the purposes outlined above – and for as long as legally required (e.g., financial records are kept for seven years).
Your rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Request data portability
- Withdraw consent (where applicable)
To exercise these rights, please contact us using the details below. We may ask for proof of identity before processing your request.
Complaints
If you’re not satisfied with how we’ve handled your data, please let us know. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.